Frequently Asked Questions

Answer:
The differences between the two plans are:

1. The monthly cost and commission rate. The Basic Plan is $49/month + 5% of sales, and the Business Plan is $149/month + 3% of sales. 
2. The Business Plan gives you the ability to create a branded mobile app at no extra charge.

Both the Basic and Business Plans offer the same basic features, including Facebook integration, Instagram integration, a Webstore, Shopify integration, Facebook support (Groups, Pages, and Messenger), scheduled Facebook posts, inventory management, automatic invoices, integrated shipping/label printing, and live chat support.

Answer:

The Shopify Integration allows you to have the same products & inventory on both Shopify & CommentSold. If you sell on one platform, it'll update the inventory on the other platform as well.

Answer:

You will need to log into your CommentSold dashboard and submit a formal request through chat with our Customer Success Team by clicking the green icon in the bottom right.

Answer:

The trial period will give you access to all CommentSold features associated with your chosen plan for 30 days without being charged the monthly fee. Your trial can be canceled at any time within the trial period to avoid the monthly charge.

Please note any transaction through CommentSold during the trial period will still be subject to the 3% or 5% commission fee, depending on your selected plan.

Answer:

We recommend the Basic Plan if you are just starting your business, which is $49/month + 5% of sales. If you end up growing your business you can always change to the Business Plan at any time.

Answer:

CommentSold does not integrate with other website hosts. However, all of our plans come with customizable website called the CommentSold Webstore.

Answer:

At this time, CommentSold does not offer services outside of the United States. However, we do plan to expand outside of the US in the future, so stay tuned! If you’d like to follow along with CommentSold updates to see when we expand to Canada, you can subscribe to our Company blog or follow us on Facebook.

Answer:

We do not currently integrate with a POS system. However, we are working towards this!  If you’d like to follow along with CommentSold updates, you can subscribe to our Company blog or follow us on Facebook.

We do integrate with Shopify. Shopify has the integration for some POS systems, which makes it a great workaround in the meantime.

Answer:

The Facebook integration will allow you to sell directly on Facebook through social media comments. Once your customer registers, all they have to do is comment sold + the identifier number, our system will pick it up. The software will send them an email or Facebook Messenger message where they can view their cart and check out.

Answer:

CommentSold has purchased Avalara accounts for ALL CommentSold customers. This means that you automatically have an Avalara account included with your CommentSold account. With this integration, Avalara will automatically do the sales tax calculation for you (including all states in the US) and will store this information for you to review/remit sales tax. This will ALSO account for the sales tax in returns. For an additional fee, Avalara will file and pay this sales tax for you as well, to all the different states.